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Store Shipping Calculator Borked?

  • Norwester
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3 years 1 month ago #55249 by Norwester
Norwester created the topic: Store Shipping Calculator Borked?
I tried to place an order tonight but for 3 rolls and 8 tins its showing over $68 for shipping. $65 for one roll. :huh:
Halp!

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  • Moe Unz
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3 years 1 month ago - 3 years 1 month ago #55251 by Moe Unz
Moe Unz replied the topic: Store Shipping Calculator Borked?
Hello from me, Moe Unz, Mr. Norwester!

When we moved to the new website, we had the functional capacity to change from the standard UPS Shipping Card to UPS Real-Time Shipping.

To our delight, this translated into no increases and even drops in shipping costs at certain weight levels for over 97% of our customers...sometimes significant. Multiple rolls were shipping for less than $35 to some!

Some of the orders I reviewed when I was sober had shipping and pre-paid duty amounts for 8+ rolls for less than what UPS charged you for those 11 cans.

The downside to UPS real-time shipping is something UPS calls "outlying areas". The shipping charges for these customers would fluctuate as high as those you indicated.

I cannot explain what makes an address an outlying area for UPS. They are not necessarily out in the desert somewhere...in fact, shipping charges have gone down to some of what I think would be remote areas.

Unfortunately, for a little less than 3% of our customers, the switch to UPS real-time has resulted in higher shipping costs than in the past.

If UPS reclassifies an outlying area...(to inlying?), they drop; at least according to 2 customers who tried again a month later.

Why, I do not know either. Maybe someone opened up a UPS Store or something. In fact, I have seen orders shipped to UPS Stores which had lower shipping costs than prior.

I can not explain any of this except to say our overall shipping costs have dropped dramatically which means our customers pay less...except for the <3%.

You have been a wonderful customer and friend to us since the very beginning. This is a cruel twist of fate and I am terribly sorry UPS has classified your delivery address as outlying.

You can try changing your shipping address to your work address or somewhere else convenient and see if that helps. It has for others.

If not, I am very sorry!! It is not the fault of me, Moe Unz....unless you are a customer whose shipping rates fell because of UPS real-time. In that case, I will take the credit. :(

MOE UNZ
Bringing you your snus and loving it! :woohoo:
From the SnusCentral Snus eStore
Last Edit: 3 years 1 month ago by Moe Unz.

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3 years 1 month ago #55256 by bigmick
bigmick replied the topic: Store Shipping Calculator Borked?
No comment on shipping prices.

BUT...

I just love people who correctly use the term "Borked". Especially those old enough to know where the term originated. :laugh:

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1 year 9 months ago - 1 year 9 months ago #55831 by Norwester
Norwester replied the topic: Store Shipping Calculator Borked?
Well after a year and 4 months...evidently my area has been re-classified and I'm no longer in an "outlying area". Just placed an order. A shipping center opened down the street a few weeks ago and I've noticed a UPS and Fedex sign along with a few others in the window so I thought I'd give it a try. Maybe thats what did it.

The new store looks great but has anybody checked out some of their old orders? One of my 1st was 3 tins and a prismaster. Shipping.... $4.84. And orders of Lucky Strike original, Philip Morris 1847,Clac Qui etc. :( The thought did cross my mind to hit the "Reorder" button to see if a Twilight Zone thing would happen and I'd receive some of these long gone treasures. :)
Last Edit: 1 year 9 months ago by Norwester.

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1 year 8 months ago #55832 by bigmick
bigmick replied the topic: Store Shipping Calculator Borked?
I was sorting through some old papers and found several old invoices from Northerner and Buysnus. Onyx; $3.50 a can, Phantom Blue lös $1.50, shipping on 9 rolls? $12. Currently 4-6 rolls, from 2 different shops @$30. BUT 3 day delivery instead of a week or more. It sucks to pay more but faster delivery and tracking is a perk.

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1 year 8 months ago #55835 by LarryWaters
LarryWaters replied the topic: Store Shipping Calculator Borked?
The overall selection and different types of portion pouches is a lot better today than it was back in the good old pre-PACT days too. There are some personal favorites from those days which have been delisted which I miss though.

Larry Waters
Swedish Snus Ambassador to the United States

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1 year 8 months ago #55845 by Fraz702
Fraz702 replied the topic: Store Shipping Calculator Borked?

bigmick wrote: No comment on shipping prices.

BUT...

I just love people who correctly use the term "Borked". Especially those old enough to know where the term originated. :laugh:


More off topic, but as good as borked......I recall the term Cox Sacker....

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1 year 8 months ago #55847 by bigmick
bigmick replied the topic: Store Shipping Calculator Borked?

Fraz702 wrote:

bigmick wrote: No comment on shipping prices.

BUT...

I just love people who correctly use the term "Borked". Especially those old enough to know where the term originated. :laugh:


More off topic, but as good as borked......I recall the term Cox Sacker....


I like it! lol

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