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Quality issues with US Nordic Mint and White Mint

  • elenamylove
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2 years 8 months ago #55504 by elenamylove
elenamylove created the topic: Quality issues with US Nordic Mint and White Mint
Nordic Mint - Side question, does anyone have a contact number for Swedish match customer service in America?
I been very unhappy with my last 5 or so tins of General Nordic Mint and General White Mint - The dates are all fine but the product is soggy and the taste and freshness is not what I'm used to from Swedish Match.
I wasted lots of money trying to get one good tin of snus that's not soggy and nasty. :(

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2 years 8 months ago - 2 years 8 months ago #55505 by LarryWaters
LarryWaters replied the topic: Quality issues with US Nordic Mint and White Mint
PM me your name and email...I'll forward this to the General Snus Brand Manager for the US.

If there are batch numbers and expiration dates on the cans, those would help too.

Did you buy these via internet or in local US stores? If local stores, include name and location of stores.

Larry Waters
Swedish Snus Ambassador to the United States
Last Edit: 2 years 8 months ago by LarryWaters.

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  • elenamylove
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2 years 8 months ago #55508 by elenamylove
elenamylove replied the topic: Quality issues with US Nordic Mint and White Mint
PM all the info Larry, thank you for all the help and yes they were purchased from local stores in my area of Jacksonville Florida.

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2 years 8 months ago #55509 by bigmick
bigmick replied the topic: Quality issues with US Nordic Mint and White Mint
I can't imagine SM's quality control missing a major mistake, but I guess poop happens. I also can't imagine many ways the snus could have been messed up in shipping or storage.
Maybe a super high humidity, like if the shop stored them in the humidor with the cigars, or underwater.....

I'd be interested in the results if you ever hear a good explanation.

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  • elenamylove
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2 years 8 months ago #55513 by elenamylove
elenamylove replied the topic: Quality issues with US Nordic Mint and White Mint
Yeah, I'm thinking its a storage issue with the stores or possibly the local supplier who stocks the refrigerators.

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2 years 8 months ago #55517 by LarryWaters
LarryWaters replied the topic: Quality issues with US Nordic Mint and White Mint
I sent everything over to SMNA. The Brand Manager is out of the office until 5/4 so hopefully you'll hear back after then.

Larry Waters
Swedish Snus Ambassador to the United States
The following user(s) said Thank You: elenamylove

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2 years 8 months ago - 2 years 8 months ago #55518 by elenamylove
elenamylove replied the topic: Quality issues with US Nordic Mint and White Mint
Thanks again Larry - I'm thinking about placing a super snus mint order today or tomorrow and try all the different type of mint snuses available. So far, I seem to prefer spearmint flavored snuses over peppermint but I do love General white Mini Mint. :P Been praying they will start stocking Mini Mints & Los locally in Jacksonville but only time will tell.

On a side note I found a tin of Nordic Mint by my work at a Shell station with a date of 5/20/2015 and the portions were white and perfect! B)
Last Edit: 2 years 8 months ago by elenamylove.

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2 years 8 months ago #55526 by chadizzy1
chadizzy1 replied the topic: Quality issues with US Nordic Mint and White Mint

elenamylove wrote: Thanks again Larry - I'm thinking about placing a super snus mint order today or tomorrow and try all the different type of mint snuses available. So far, I seem to prefer spearmint flavored snuses over peppermint but I do love General white Mini Mint. :P Been praying they will start stocking Mini Mints & Los locally in Jacksonville but only time will tell.

On a side note I found a tin of Nordic Mint by my work at a Shell station with a date of 5/20/2015 and the portions were white and perfect! B)


If you like mint, two that I really like are Catch Spearmint White Slim (probably the best mint snus on the market) and the new Skruf Mynta Slim Fresh (it has 10% content of actual mint leaves which really adds to the flavor)
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2 years 8 months ago #55543 by LarryWaters
LarryWaters replied the topic: Quality issues with US Nordic Mint and White Mint
FYI, Swedish Match NA was very upset by this issue. They took care of it and elenamylove.

Larry Waters
Swedish Snus Ambassador to the United States

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2 years 8 months ago #55545 by elenamylove
elenamylove replied the topic: Quality issues with US Nordic Mint and White Mint
Yes, Swedish Match NA is really great! Thanks again Larry and SM NA! :)

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2 years 8 months ago #55548 by Moe Unz
Moe Unz replied the topic: Quality issues with US Nordic Mint and White Mint
Selling bad snus is the only death penalty offense left in Sweden. Not many people know this.

MOE UNZ
Bringing you your snus and loving it! :woohoo:
From the SnusCentral Snus eStore

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  • elenamylove
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2 years 8 months ago #55549 by elenamylove
elenamylove replied the topic: Quality issues with US Nordic Mint and White Mint
I thinks it was a combination of Florida's humid, hot weather and just bad luck.

SM NA was just awesome, they must work for SnusCentral or something :)

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