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Where to log complaints?
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TOPIC: Where to log complaints?
#21573
Where to log complaints? 2 Months, 1 Week ago Karma: 0
Sorry in advance if this is the wrong forum.

Good news: I got my thunder frosted long + today (3 rolls)

Bad news: I opened a can and only had 19 portions. I then opened a second can and it had 20, a third can and 19 again.

Anyone know the best way to log a complaint with V2? I tried to contact them a couple of months ago via their website and never heard from them. I thought they were supposed to be 24 portion cans.
ozzie
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#21578
Re: Where to log complaints? 2 Months, 1 Week ago Karma: 4
I don't know a better way to contact them other than the website.

Were the cans sealed?
hwagner
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#21579
Re:Where to log complaints? 2 Months, 1 Week ago Karma: 2
One of the big dogs will correct me if I am wrong, but I think you can post it in the Ask V2 Thread
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#21581
Re:Where to log complaints? 2 Months, 1 Week ago Karma: 0
ya they were sealed. I opened it and it looked a little lite so I counted, thought I was crazy and counted again. It's only 4 or 5 portions but still adds up.
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Last Edit: 2010/07/02 14:14 By ozzie.
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#21585
Re:Where to log complaints? 2 Months, 1 Week ago Karma: 15
I would suggest what Mongoose said, and maybe shoot Larry a PM too. It is holiday (vacation) time in Scandanavia/Europe right now, so getting someone to respond right now may be a bit hard. Just be patient, V2 is a good company!
Julls
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#21590
Re:Where to log complaints? 2 Months, 1 Week ago Karma: 25
mongoose wrote:
One of the big dogs will correct me if I am wrong, but I think you can post it in the Ask V2 Thread

Can't correct you when you're right. V2 does pay attention to that forum. I'll move this over there.
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#21595
Re:Where to log complaints? 2 Months, 1 Week ago Karma: 0
Thanks Snus brethren!
ozzie
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#22445
Re: Where to log complaints? 1 Month, 1 Week ago Karma: 0
Cracked open another can today and only 18 portions counted. Anybody else running into this with Thunder Frosted Long +?
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#22459
Re: Where to log complaints? 1 Month, 1 Week ago Karma: 0
Darn, i am about to order this snus..but i won't pay 30 bucks shipping,on 5 rolls and get short count cans! Going to wait and see if V2 responds.
Dad2two
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#22480
Re: Where to log complaints? 1 Month, 1 Week ago Karma: 1
Hi

There have been some problems with the first couple of productions of Thunder long with the counting. The problem has been solved for some time ago.
So thoose you have must have been from the first runs.

But just write us an email on:
v2tobacco.com/V2_tobacco_contact.php
and we will take care of that.

Patrick
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#22513
Re: Where to log complaints? 1 Month, 1 Week ago Karma: 0
Cool, thanks for responding. Order placed, anxiously await the arrival of my Thunder Frosted rolls..
Dad2two
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#22563
Re: Where to log complaints? 1 Month, 1 Week ago Karma: 5
Sorry but this is also a problem with the Thunder Frosted mini. I have gone through roughly 150 cans and they have all been in between 17 to 20 portions per can. I also emailed you guys about open cans throughout rolls and never received any kind of response. It is not that big of a deal but I just wanted to make sure you didn't think the problem was only with the Long + version.
bdubz
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#22579
Re: Where to log complaints? 1 Month, 1 Week ago Karma: 9
Yes I have had this problem also with the minis and the long. I just bought a roll of the thunder frosted long and had the same problem. Had 18 portions in all cans.
snuslaxin
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#22620
Re: Where to log complaints? 1 Month ago Karma: 7
Maybe they have a spy from RJR who infiltrated V2 and is making the cans like crappy Camel SNUS!
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#22633
Re: Where to log complaints? 1 Month ago Karma: 0
Sweet, they got back! Thanks V2, I'll be contacting you soon.
ozzie
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